Performance reported by: | Representative quote(s) | |
Patients (n=18) | Providers (n=9) | |
Colour-gradated scale | ‘…a quick glance through the color coding and the scale, it gives you a brief report as to where you stand within these particular categories.’ ‘The word “impaired” makes you feel like you're in dummy-mode.’ | ‘I like the color part too, and I think the patients understand red being bad versus green being better.’ ‘I think the way it’s laid out, actually being sort of skewed with just ”average or better“ at the top. Even with this patient that is 27% but almost in the middle, so it actually looks better than it really is.’ ‘The only thing I would worry about is the wording, like impaired, borderline, below average… If I saw this and I was below average…It might even make me more depressed.’ |
Numeric scores | ‘I'm not sure that I want to see numbers. I want for my clinician to say to me, ”You are doing well,” or, “You're not doing so well,” or, ”You could be doing a little better. Maybe we could do this.” I don't need to see these numbers.’ | ‘I think that’s enough. I would take the numbers off. And maybe if the numbers could be on the back and more so a reference for the physician or whoever was seeing the patient.’ |
t-scores | ‘I think the whole t-score…is sort of confusing.’ ‘Out of a 100 people they're…39.’ (Representing misunderstanding of the t-score) | ‘A t-score is going to be really confusing to patients. And then the doctor is going to have to spend a lot of time explaining what a t-score is. Because even really well-educated patients are not going to know what a t-score is.’ |
Percentiles | ‘Well the percentage’s okay but the t-score kind of threw me off.’ ‘I think some of us are probably more worried about numbers because it’s kind of like, it’s kind of like, labeling us. That’s kind of a label, a percentage score.’ | ‘The percentile. It’s easier. Patients like percentages because they can remember it.’ ‘If you’re talking about which of these numbers is better, percentile I think is a lot easier to understand.’ ‘Dealing with someone whose processing information is 13th percentile and trying to explain to them…it’s really hard.’ |